Frequently asked questions - FAQ
The most important information about the Element Frankfurt Airport Hotel
Here you will find the answers to frequently asked questions concerning your stay at the Element Frankfurt Airport Hotel. We are also happy to help you personally.
Contact us anytime at + 49 69 365 065 400.
Check-In: 3 PM
Check-Out: 12 PM
Parking: EUR 24.- per vehicle and day
Internet: Free of charge
Breakfast: Free of charge
Payment methods: Bar or credit card
Where can I park my car?
Our hotel has an underground parking garage. Reservations are not possible. The charge is EUR 24 per car per day.
How do I get from Frankfurt Airport to the hotel?
The OF-67 bus takes you from the airport to the hotel in just a few minutes. Further directions >>
Which payment methods are accepted at the hotel?
You can pay for your bill with cash in euros or with a credit card. We accept American Express, Visa, MasterCard and Maestro.
Low Emission Zone: Is there something that needs to be consideres in regards to an Arrival by car?
Our Hotel is not located in Frankfurt’s Low Emission Zone. However, please kindly note that all vehicles entering the city region need to be certified with the green fine particle badge. Motorways are not affected by this requirement.
What are the check-in and check-out times?
Our regular check-in time is from 3 pm and check-out is at 12 pm. Early check-in and late check-out can be booked on request and depending on availability. You can also gladly store your luggage with us.
When is breakfast served and what does it cost?
The Mediterranean breakfast buffet is served Monday to Friday from 6:30 to 9:30 am and at the weekend from 7 am to 10 am. Breakfast is complementary for our guests.
Is Wi-Fi available and what does it cost?
WLAN and cable Internet are free throughout the hotel. There is also a business center with two computers and a wireless printer available.
Are there special prices and rules regarding children?
Children up to 12 years of age sleep for free in their parents’ room. Breakfast is free for children and at Limones Restaurant there is a children’s menu offered all day.
Are pets allowed in the hotel and what surcharges are incurred?
Dogs are permitted. Per animal we charge EUR 15 per day. Please note that no dogs are allowed in our Limones Restaurant.
Is smoking permitted in the hotel?
For the comfort of all guests the Element Frankfurt Airport Hotel is entirely non-smoking. In the outdoor area of the establishment smoking is permitted.
Is it possible that there are changes to the VAT?
Our prices include the legally required sales tax. If there is an increase in sales tax after the booking of a room, the sales tax applicable to the time of stay applies. This can lead to an increase in the price of accommodation.